We want you and your patients to be 100% Satisfied.

Satisfaction Guarantee Fulfillment Process

Please Note: Any Bausch + Lomb product which has a suspected manufacturer fault may be returned for analysis as per our standard product complaints procedure. Please contact our Product Complaint Team at: productcomplaints.uki@bausch.com to report any issues experienced with our products.

If your patient is not satisfied with either their Bausch + Lomb ULTRA^® ONE DAY contact lenses, you can return them for credit providing the product:

• Has a minimum of 12 months shelf life
• Is returned within 60 days from date of invoice
• Is returned together with the original paperwork/order details

Step 1

Please fill in all details on the returns form below. Upon submission of this form, you will receive a reference code and a postage label to print off for the return of the product.
Please enclose the reference code with the returned product.

Account number *

Practice name *

Practice contact name *

Telephone number *

Email address *

Product type *

Prescription *

Lot number of returned contact lens product *

How many lenses were used and caused dissatisfaction? *

Reason for dissatisfaction *

Is an evaluation of the product required? *

• Yes
• No

Privacy policy *

• By submitting this form I agree to Bausch + Lomb’s HCP privacy policy.

Step 2: Print label and package your return